It's a transformative force reshaping industries, enhancing customer experiences, and streamlining operations by combining AI, NLP, and ML technologies.
Read MoreLocation : Orlando, FL, USA
Company
AI Products
Achieve 50% increase in agent productivity and 80% in CSAT.
Efficiently categorizes customer inquiries for streamlined support & faster response times.
Automates booking process, managing calendars and setting reminders for upcoming appointments.
Handles transactions smoothly, ensuring secure payments and processing refunds without hassle.
Keeps customers informed by tracking orders from dispatch to delivery accurately.
Streamlining the recruitment lifecycle with AI capabilities
Enables swift communication between job seekers, employers, and staffing agencies.
Automates payroll, ensuring accurate, timely payments and reducing manual errors.
Seamlessly integrates with CRM and accounting for efficient staffing operations.
Customizable software for agencies to maintain brand consistency and professionalism.
Supporting most of the IoT sensors and actuators out there.
Access to all your IoT devices via centralized internet.
Generate PDF reports for sensor data and share them directly.
Set limits so that you get quick alerts if something goes wrong or isn't as expected.
Spot patterns and detect deviations in sensor data.
Streamlining enterprise eCommerce with Biz4Commerce®
3D visuals and AR for product illustrations.
AI-powered
chatbots, CRM integration
Lead scoring, automated landing pages, cross-selling and up-selling.
Multi-language and currency support, taxes and payment.
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Resources
Discover our handpicked collection of insightful blogs on latest industry trends.
It's a transformative force reshaping industries, enhancing customer experiences, and streamlining operations by combining AI, NLP, and ML technologies.
Read MoreBiz4Group is a renowned software company that offers advanced IT solutions based on cutting-edge technologies such as IoT, AI, and blockchain. Their innovative and reliable approach has earned them a reputation as a leading global software company. Recently, Sanjeev Verma, the CEO and founder of Biz4Group, was interviewed by GoodFirms to shed more light on their business.
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Read MoreTransforming projects into excellence-driven, results-oriented transformation stories.
The story is about how we built an AI-powered avatar of our client that helped them train insurance agents with a 50% improvement in training efficiency.
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AI Products
Services
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The story is about how we built an AI-powered avatar of our client that helped them train insurance agents with a 50% improvement in training efficiency.
We needed an AI to assist insurance agents and their teams with objections, sales situations, and product knowledge. Biz4Group not only developed this AI but also implemented it seamlessly on our website.
(CEO, Trainwell AI)
BA | Developers | Designers | QA
Insurance Company
Industry: InsurTech
Design to Development
Training Efficiency Increased by 50%
Training Cost Reduced by 40%
Training Accessibility Improved by 80%
70% Faster Onboarding of New Agents
01/06
The client faced several efficiency and operational challenges while training their insurance staff.
Old method of training took a lot of time and did not fit the current schedules of an agent dealing with insurance business.
By insisting on doing face-to-face training for its employees, the client incurred high costs.
There was an issue with the Training Quality part of the research where there are no standard returns in the quality of Training offered in different sessions.
On this aspect, ‘‘On subjects concerning Teaching, Agent’s stated that access to training materials was inadequate especially when needed on the move.’’
Recording and evaluating the effectiveness of agents on the field and the results was difficult and can prove to be time-consuming.
Updating all the agents on the newest policies and procedures of the insurance was very challenging.
The best part? They made it incredibly user friendly. Biz4Group truly understood our needs and delivered exactly what we wanted. Their service stood out because they worked quickly, made everything easy to understand, and were always responsive.
(CEO, Trainwell AI)
02/06
The solution we offered encompassed an AI-powered avatar that mimics the client’s face and expressions. Here are some highlights:
Due to this we had to design an AI avatar of the client to make the interactions feel more real and less repetitive as seen in the image below.
Trainwell AI generates training seminars that are unique according to the learning abilities of the agents.
The training can be done Anytime Anywhere which is very efficient for the agents and practical.
The chatbot uses formative quizzes and dynamic simulation, which is fun and helps learners get the desired results they need.
This is important to maintain consistency when delivering training across the entire length of the sessions when there are widely adopted and accepted documents on the specific materials that are to be used.
It makes agents to be up to date on matters of policies and procedures, hence it is useful.
Records and then evaluates each agent’s performance to produce more optimal results in the future.
Our team loves AI and it's already making a huge difference in our daily operations. Working with Biz4Group was a fantastic experience. They were knowledgeable, professional, and service-oriented.
(CEO, Trainwell AI)
03/06
Trainwell AI revolutionized the training operations, delivering remarkable outcomes:
Most of the training processes have been simplified and the amount of time needed for training has also been greatly cut down.
Less expenditure on sessions due to always available AI avatar.
The agents can now access training information at any time of the day.
New agents can get to speed more quickly, reducing the time to full productivity.
I would highly recommend their services to anyone looking for high-quality AI solutions. Biz4Group can conquer any AI project and I'm confident they can help you just as they've helped us. Thank you, Biz4Group.
(CEO, Trainwell AI)
04/06
Here are the technologies we’ve used to power the AI trainer:
HTML for structuring the website and CSS for stylizing the website, as well as ReactJs or Angular for the dynamic and adaptive, user-friendly interface.
Node.js together with Express as the best option for routing and for handling the server-side logic while Python for enhanced artificial intelligence and machine learning.
It supports ‘MongoDB or PostgreSQL’ for high scalable, highly secure and reliable data storage.
TensorFlow for development and PyTorch for training of the AI recommendation engine as well as the chatbot with elements of Natural Language Processing (NLP) and generative AI for structuring and generating human-like responses.
AWS or Google Cloud Platform for reliable and reliable hosting of the application, allowing for real-time processing and data analysis.
They have adopted OAuth for secure authentication, besides the adoption of strong encryption mechanisms for security in handling and storing data.
05/06
Developing Elwood Staffing's AI-driven HRMS involved a multifaceted approach, blending agile development practices with continuous integration and deployment (CI/CD) to address both operational and technical challenges.
Initial phases focused on understanding Elwood's unique needs through comprehensive stakeholder interviews and system analysis.
The team tackled integration challenges by adopting microservices architecture, ensuring seamless connectivity between disparate systems.
AI functionalities, such as the recommendation engine and chatbot, required iterative training and testing with real-world data to fine-tune accuracy and responsiveness. Our AI experts picked the right language and data models for the AI system.
Security and compliance were addressed through rigorous audits and by implementing best practices in data encryption and user authentication.
Throughout the development, the team navigated these challenges with a focus on scalability, user experience, and robustness, ensuring the solution not only met but exceeded Elwood Staffing's expectations.
06/06
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